All orders will be shipped out within 2 business days of purchase if readily available. Customer will receive email with tracking information.
PFERD products are shipped directly from the supplier within 7 days of when the order is placed, unless otherwise specified on product page.
OTC Daihen [RKX220] will be shipped within 10-15 days of when the order is placed, directly from the supplier.
CK Worldwide products are shipped directly from the supplier if located in the US. A separate tracking number will be emailed. All other countries will be shipped from Kane Industries and will add an extra 5 days to delivery time.
Holidays may affect shipping times, orders could take up to 3+ days longer to receive during these times. Please send a message if you haven't received your order.
US shipping will take 3-5 days to receive via USPS.
International shipping will take 10-15 days to receive via USPS (standard). 3-7 days to receive via UPS/DHL (expedited). Check your country to see what options are available to you. Please note: custom duties are paid by customer. If you need your item quicker, please email email@example.com for price differences.
Shipping times may be faster depending on the location.
Please check back for changes. We are trying our hardest to make our products available to EVERYONE worldwide.
RETURN AND REFUND POLICY
All products (excluding stickers) may be returned within 30 days of purchase in unused, original condition if located in the US. If you are located outside of the US, please email firstname.lastname@example.org.
Unused Damaged Goods will be replaced immediately once a return form is submitted with the return shipping label provided by Kane Industries. If there are any issues, reach out to email@example.com for help.
Return/Exchange products must be in original condition with hang tags/labels intact - used, worn, washed, tested, or damaged (by customer) products will not be accepted. All product tags, labels, and packaging must be returned undamaged (within reason) with the goods in order for them to be restocked and resold. Return for refund: customer is responsible for shipping costs. Return for exchange of new size (same product): shipping label will be provided by Kane Industries. RESTOCK FEE of 15% will be deducted from return amount for all of the following goods: PFERD, CK Worldwide. RKX220 requires 25% restocking fee by OTC Daihen.
Do not mail in returns without first submitting a return form.
Please message us at firstname.lastname@example.org for manufacturer warranty inquiries.
Every return case is different and we will treat each case individually. We want your shopping experience to be as seamless as possible!