SHIPPING & RETURNS
All orders will be shipped out within 48 hours of purchase if readily available. Customer will receive email with tracking information.
PFERD products are shipped directly from the supplier within 72 hours of when the order is placed.
Only US orders are accepted at this time.
OTC Daihen [RKX220] will be shipped within 10-15 days of when the order is placed, directly from the supplier.
CK Worldwide products are shipped directly from the supplier if located in the US. A separate tracking number will be emailed. All other countries will be shipped from Kane Industries.
[graphxx] collection are shipped from a separate fulfillment center - shipping times may vary and a different tracking number will be provided.
Covid and/or holidays may affect shipping times, orders could take up to 3+ days longer to receive during these times.
US shipping will take 3-5 days to receive via USPS.
International shipping will take 10-15 days to receive via USPS (standard). 3-7 days to receive via UPS/DHL (expedited). Check your country to see what options are available to you. Please note: custom duties are paid by customer. If you need your item quicker, please email firstname.lastname@example.org for price differences.
Shipping times may be faster depending on the location.
Please check back for changes. We are trying our hardest to make our products available to EVERYONE worldwide.
RETURN AND REFUND POLICY
All products (excluding Graphxx Collection) may be returned within 30 days of purchase in unused, original condition if located in the US. If you are located outside of the US, please email email@example.com.
Damaged goods will be replaced immediately once a return form is submitted. Return shipping label provided by Kane Industries. If there are any issues, reach out to firstname.lastname@example.org for help.
Return/Exchange products must be in original condition with hang tags/labels intact - used, worn, washed, tested, or damaged (by customer) products will not be accepted. All product tags/labels and packaging must be returned undamaged with the goods in order for the goods to be restocked and resold. Return for refund: customer is responsible for shipping costs. Return for exchange of new size (same product): shipping label will be provided by Kane Industries. RESTOCK FEE of 10% will be deducted from return amount for all of the following goods: PFERD, CK Worldwide, OTC Daihen.
Do not mail in returns without first submitting a return form.
Please message us at email@example.com for manufacturer warranty inquiries.
Every return case is different and we will treat each case individually. We want your shopping experience to be as seamless as possible!